(951) 304-9986 Your IP Address is 38.107.179.209 Contact Information Sales: sales@aerosurf.net (951) 304-9986 Support: support@aerosurf.net Billing: billing@aerosurf.net If you are unable to connect to the internet, before calling Customer Service, please complete the following steps.. 1) Re-Cycle/Reboot your router Remove the power cable  from the back of your router for 5 to 10 seconds then re-apply. Wait 30 Seconds and check  if you can connect to the internet. If you are unable, continue step 2 2) Reboot your computer After rebooting your computer, please try to connect to the internet. If you are unable, continue step 3 3) Reboot AeroSurf equipment Remove the power supply (POE) from the ac outlet which attaches to the Cat5 cable coming from the antenna on the roof for 10 seconds. Then Re-apply Wait 2 minutes, and check if you can connect to internet. If unable, proceed to calling technical support.