Before you call Customer Service:

Residential Accounts 

(Try connecting to the Internet after each step and stop once problem solved)
1. Reboot your computer
2. Power down computer, unplug USB modem cable and re-insert in computer, power up computer
3. Call Customer Service for assistance

Business Accounts 

(Try connecting to the Internet after each step and stop once problem solved)
1. Reboot your computer(s)
2. Power down your wireless radio and router for 5 seconds
3. Reboot your computer(s) again
4. Call Customer Service for assistance